SignalGrid — AI Support Triage
An LLM-powered triage layer that routes and summarizes inbound support tickets in real time.
[Placeholder case study — live links added once this project is public]
Overview
[Add real project name] SignalGrid is a placeholder case study showing the structure a real AI/ML project write-up will follow once a live project link is added.
The problem
[Placeholder] A support team was drowning in unrouted tickets with no automatic way to prioritize urgent issues or summarize repetitive ones for faster resolution.
The solution
[Placeholder] Built a retrieval-augmented triage pipeline that classifies incoming tickets, surfaces the most relevant past resolutions, and drafts a summary for the on-call engineer before they open the ticket.
Results
- [Add real metric — e.g. average triage time reduced]
- [Add real metric — e.g. tickets auto-routed correctly]
Available for new projects
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